Returns and Customer Support

We proudly stand behind the quality of our products.  Items purchased online can be returned for a refund.  To receive a refund, items must be returned within 10 days of your receipt of the order.  Please return items to:  Island Lavender LLC, 10432 Highway 42 North, Ephraim, WI  54211,  Return shipping charges are the responsibility of the customer.  Please email us at [email protected] listing the items to be returned, a brief explanation  and your order number.  The credit card used for the purchase will be the credit card that receives the refund.

We are happy to answer any and all questions!  If you have any questions or concerns, please call us at 920-737-1531 or email us at:  [email protected].



1 Store Hours
1.1 What are your store hours?

Our Wisconsin stores are open from 10-5 everyday from early-May through early January.  For the remainder of the year, we are open 10-4 Thursday through Sunday.  We are closed Easter, Thanksgiving, Christmas and New Year's Day.

Our South Carolina store is open year round from 10-5 everyday except Sunday.  We are closed Easter, Thanksgiving, Christmas and New Year's Day.


2 Lavender Bloom
2.1 When does your lavender bloom?

Our lavender generally blooms from mid-July until mid-August.  Late July is generally the best time to see the lavender in full bloom.

3 Lavender Types Grown
3.1 What type of lavender do you grow?

We grow several varieties of English  lavender (Lavandula Angustifolia) and a few varieties of lavendin, (Lavandula x intermedia) a cross between English and Spanish lavender.  Although France is well known for its lavender, the largest grower in the world is Bulgaria and there is no variety officially known as French lavender.

4 Products We Produce
4.1 Do you produce any products?

Yes, we produce over 150 products using our lavender including essential oil, room sprays, linen sprays, kitchen counter sprays, perfumes, soaps, candles, lotions, sachets, eye pillows, and neck wraps.  We have a staff of full-time employees making products in our buildings in Wisconsin year round.  For certain food products including our chocolates, granola, coffees, teas and caramel corn, we provide lavender oil or buds to carefully selected suppliers and they produce food products to our specifications.